Shipping policy

Order Processing

Orders will generally be processed within 1-3 business days.

Please note, during peak periods there may be delays.

Shipping 

All orders are shipped via Australia Post.

Domestic (Australian) postage:

Postage typically takes 2-8 business days. 

We offer free standard shipping on orders $150 and over.

For orders under $150, you have the option of standard shipping for $10.90 or express shipping for $15.

International postage:

We offer flat rate international shipping to the following regions: These prices are in $AUD

Zone 1: New Zealand - $15

Zone 2: Asia & Pacific - $20

Zone 3: United States & Canada - $25

Zone 4: UK and Europe - $30

Zone 5: UAE and Middle East - $40

International delivery times vary but usually arrive within 7-15 business days. Please visit Australia Post for specific delivery estimates for your country.

If your country isn't in these regions, please get in touch with us to see what we can arrange.

International import duties / taxes / VAT

Orders shipped outside Australia may be subject to import duties, taxes, or VAT charged by your country’s customs authority. These charges vary by country and are typically payable before delivery or collection of your order.

🇺🇸 United States

Any applicable tariffs and import charges are included in your purchase price — no additional fees on delivery.

🇨🇦 Canada

Canadian taxes (GST/PST) are payable on import and vary between provinces. Duties may be payable on some items.

🇪🇺 European Union (EU)

EU customs changes introduced on 1 Jul 26 have complicated shipments to EU countries. VAT and customs duties are payable on import and are charged by EU customs before parcels can be released. VAT and duty rates vary between EU nations.

🇬🇧 United Kingdom

Baby clothing is zero-rated for VAT in the UK, so no VAT should be charged on eligible items. Please note our magnetic rain covers are not considered zero-VAT rated.
Orders over £135 may be subject to import duties and handling fees on arrival.

Damage, Theft, or Loss

We take care to ensure your order arrives safely. If your parcel is lost or damaged in transit, please contact us so we can investigate with the carrier. 

Once a parcel has been marked as delivered to the address provided at checkout, Bebe Trek is not responsible for theft or loss from the delivery location.

Contact Information

If you have any questions or concerns about your order or shipping, please contact us at anna@bebetrek.com