Shipping policy

Order Processing

Orders will generally be processed within 1-3 business days.

Please note, during peak periods there may be delays.

Shipping 

All orders are shipped via Australia Post.

Domestic (Australian) postage:

Postage typically takes 2-8 business days. 

We offer free standard shipping on orders $150 and over.

For orders under $150, you have the option of standard shipping for $10.90 or express shipping for $15.

International postage:

We offer flat rate international shipping to the following regions:

Zone 1: New Zealand - $15

Zone 2: Asia & Pacific - $20

Zone 3: United States - $25

Zone 4: UK and Europe - $30

International delivery times vary but usually arrive within 7-15 business days. Please visit Australia Post for specific delivery estimates for your country.

If your country isn't in these regions, please get in touch with us to see what we can arrange.

International import duties / taxes / VAT

Orders shipped outside Australia may be subject to import duties, taxes or VAT charged by your country's customs authority. These charges are not included in our prices and are the responsibility of the customer. These may be payable before delivery or collection of your order. 

For orders shipped to the United States, any applicable tariffs are included in the purchase price. 

Damage, Theft, or Loss

We take care to ensure your order arrives safely. If your parcel is lost or damaged in transit, please contact us so we can investigate with the carrier. 

Once a parcel has been marked as delivered to the address provided at checkout, Bebe Trek is not responsible for theft or loss from the delivery location.

Contact Information

If you have any questions or concerns about your order or shipping, please contact us at anna@bebetrek.com